Geoff Ables, C5 Insight Managing Partner, Presenting at Microsoft Dynamics Community Summit 2020 in Barcelona

C5 Insight Managing Partner Geoff Ables will be presenting four sessions at Microsoft Dynamics Community Summit 2020. The event will be held at Fira Barcelona in Barcelona, Spain March 8-12, 2020. Community Summit 2020, organized by Dynamic Communities, brings Microsoft Business Applications users together to learn, collaborate and connect about Dynamics 365 and Power Platform Applications. This event is designed and curated by the community to share real learnings, actionable practices and valuable lessons. The sessions are delivered by the experts in the industry so knowledge can be put to use immediately after the conference. For more information and registration details, visit

Ables is presenting the following sessions:

“Transformation: Create a Culture of Habitual Change” on March 10. Attendees will learn the science behind the counter-intuitive truth about transformation, how it applies to projects and why every organization needs it. Ivor Plecas will co-lead this session.

“CRM Adoption Strategies: Seminar and Roundtable” on March 11. This interactive workshop will deliver tools and ideas to drive up adoption of CRM solutions, an overview of best practices and sharing of attendee experiences and ideas. Tricia Desso-Cox, C5 Insight Managing Director, will co-lead this session.

“Sales Processes and Practices for Partners” on March 12. This session will walk through the key elements of a business development sales funnel process, focusing on branding, lead generation, follow-up, qualification, pricing, proposing, closing business and getting referrals.

“Rapid Sales Process Design” on March 12. This non-technical session describes how to create a sales process that users will adopt, leaders can manage and that drives measurable improvement. Desso-Cox will also co-lead this session.

Ables is the author of “The LUCK Principle: Business Results at the Intersection of People & Profit.” In the book he teaches how to harness the power of people, process and technology to transform a business into a digital workplace that balances a people-first culture with bottom-line results. The book is available in both paperback and Kindle versions on Amazon at

Geoff Ables, C5 Insight Managing Partner, is a bestselling author, international keynote speaker and consultant. He has over 20 years of consulting experience on topics including the future of work, digital disruption, customer relationship management, social collaboration and big data. Widely regarded as a thought leader on customer and employee engagement, his insights have been seen and heard in dozens of global venues. He founded C5 Insight in 2002 and has consulted with hundreds of companies in a broad range of industries. The firm has twice been named to the Inc. 5000 list of fastest growing companies.

For more information about Geoff Ables and C5 Insight, visit

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